Complete Visibility Into Your Communication
Everything you need to measure success and improve customer experience.
Real-Time Monitoring
Watch conversations as they happen. Monitor queue lengths, active agents, and incoming message volume instantly.
Campaign Performance
Track delivery, read, and response rates for every broadcast campaign. A/B test templates for better results.
Agent Productivity
Measure individual agent performance. Track resolution times, tickets closed, and customer satisfaction scores.
Response Times
Identify bottlenecks in your support flow. Analyze first response time (FRT) and average resolution time (ART).
Usage & Cost Tracking
Keep track of your WhatsApp conversation costs (UIC, BIC) in real-time to manage your budget effectively.
Export & Reports
Schedule automated reports delivered to your inbox. Export data in CSV or PDF for deep offline analysis.