Deliver seamless travel & guest experiences on WhatsApp
Engage travellers and guests with real-time updates, personalised support and automated communication throughout the journey — powered by Texto.
Communication challenges in travel
Managing guest expectations and real-time updates across a fragmented journey is hard without the right tools.
High query volume
Support teams overwhelmed by repetitive booking questions.
Travel disruptions
Communicating last-minute delays or gate changes instantly is a struggle.
Fragmented experience
Guests lose track of emails and apps — they need a single channel.
How Texto enhances the travel experience
Travel & hospitality use cases
Booking confirmation
Instant PDF vouchers and itineraries sent directly to chat.
Status updates
Real-time alerts for delays, gate changes and PNR status.
Check-in / check-out
Contactless arrival and departure processes via WhatsApp.
Concierge requests
Order food, book spa or request extra towels instantly.
Travel reminders
Automated alerts for visa requirements and web check-in.
Feedback & reviews
Collect guest sentiment immediately after their stay or trip.
Built for high-volume guest communication
Handle thousands of guest interactions simultaneously without compromising personalisation or speed.
Official WhatsApp API
Verified business profile for guest trust.
AI guest chatbots
Automate 80% of routine queries.
Broadcast messaging
Send mass updates for offers or alerts.
PMS / CRM integration
Sync with Opera, Salesforce and more.
Real-time analytics
Track response times and sentiment.
Multi-agent support
Collaborate across front desk and support.
Why travel & hospitality brands choose Texto
Faster response
Be there for guests instantly when they need you most.
Higher scores
Guests love the convenience of WhatsApp over apps or email.
Scalable
Handle peak seasons and multiple properties effortlessly.
Upgrade your travel
communication experience
Deliver timely, personalised and reliable WhatsApp communication across the entire travel journey.
