For E-commerce & D2C

Turn WhatsApp Conversations Into Higher Conversions

Engage shoppers, automate support, and drive repeat purchases with WhatsApp-first communication built for E-commerce & D2C brands.

Book a Demo Talk to Sales
Store Dashboard
Live Updates
Connected
Recovery Rate
18.5%
+4.2%
Revenue
$12.4k
+12%
Support Tix
24
-15%
Cart Recovered
Alex M.
$145.00
2m ago
Order Shipped
Sarah K.
#ORD-992
5m ago
Support Chat
David L.
Resolved
12m ago
T
FashionBrand
Official Business Account

Hi Alex! 👋 We noticed you left some items in your cart.

10:00 AM
Product Image
Summer Sneakers
$89.99

Would you like to complete your order with 10% OFF?

10:01 AM

Yes, send me the link!

10:02 AM

The Communication Challenges
E-commerce Brands Face

High Support Volume

Agents overwhelmed by 'Where is my order?' queries instead of selling.

Cart Abandonment

Losing 70% of shoppers who leave without completing checkout.

Low Retention

Struggling to bring one-time buyers back for a second purchase.

Slow Response Times

Delayed email replies leading to lost sales opportunities.

Post-Purchase Void

Lack of engagement between order placement and delivery.

Generic Marketing

Low ROI on blast emails that end up in spam folders.

How TEXTO Powers E-commerce Growth

1

Automated Updates

Send proactive notifications for order confirmation, shipping, and delivery.

2

Cart Recovery

Trigger automatic WhatsApp reminders for abandoned carts with checkout links.

3

Instant AI Support

Resolve FAQs about sizing, returns, and shipping 24/7 without humans.

4

Personalized Offers

Send targeted promotions based on past purchase behavior.

Trigger: Order Placed
Send Order Confirmation Template
Trigger: Out for Delivery
Send Delivery Alert + Tracking Link
Trigger: Delivered + 24h
Request Review & Feedback

Use Cases That Drive Revenue

Order Tracking

Reduce WISMO (Where is my order) tickets by 60% with proactive updates.

COD Confirmation

Verify Cash-on-Delivery orders via WhatsApp to reduce returns (RTO).

Cart Recovery

Recover 15-20% of abandoned carts with timely, personalized nudges.

Return Updates

Keep customers informed about return pickup and refund status.

Payment Reminders

Send secure payment links for failed transactions or pending invoices.

Review Collection

Collect product reviews effortlessly with high-response WhatsApp flows.

Built for High-Volume E-commerce Operations

Everything you need to scale your store's communication.

Real-time Analytics Dashboard
Multi-Agent Shared Inbox

Why D2C Brands Choose TEXTO

We understand the speed of e-commerce. Our platform is built to help you move fast, sell more, and keep customers happy.

  • Higher open rates (98%) vs Email (20%)
  • Faster resolution times without adding headcount
  • Seamless integration with your tech stack
  • Scalable from 100 to 1M+ orders per month
5x
ROI on WhatsApp Marketing

Average return seen by TEXTO e-commerce clients within 3 months.

Real Results for E-commerce Brands

18%
Cart Recovery
-40%
Support Cost
4.8/5
CSAT Score
+25%
Repeat Sales

Ready to Grow Your
E-commerce Brand?

Use TEXTO to engage customers, recover revenue, and build long-term brand loyalty through smarter conversations.

Book a Demo Contact Sales