Turn WhatsApp chats into higher conversions
Engage shoppers, automate support and drive repeat purchases with WhatsApp-first communication built for E-commerce & D2C brands.
The communication challenges e-commerce brands face
High support volume
Agents drown in "where is my order?" queries instead of selling.
Cart abandonment
Up to 70% of shoppers leave without completing checkout.
Low retention
Struggling to bring one-time buyers back for a second purchase.
Slow responses
Delayed email replies lead to lost sales opportunities.
Post-purchase void
No engagement between order placed and package delivered.
Generic marketing
Low ROI on blast emails that land in the spam folder.
How Texto powers e-commerce growth
Automate the whole customer journey on WhatsApp — from first click to repeat order.
Automated updates
Proactive order, shipping and delivery notifications.
Cart recovery
Auto WhatsApp reminders for abandoned carts with checkout links.
Instant AI support
Resolve sizing, returns and shipping FAQs 24/7 without humans.
Personalised offers
Targeted promotions based on past purchase behaviour.
Use cases that drive revenue
Order tracking
Cut WISMO tickets by 60% with proactive status updates.
COD confirmation
Verify cash-on-delivery orders to reduce returns (RTO).
Cart recovery
Recover 15–20% of abandoned carts with timely nudges.
Return updates
Keep customers informed on pickup and refund status.
Payment reminders
Send secure links for failed or pending payments.
Review collection
Collect product reviews with high-response WhatsApp flows.
Why D2C brands choose Texto
Real results for e-commerce brands
Ready to grow your
e-commerce brand?
Use Texto to engage customers, recover revenue and build loyalty through smarter conversations.
