Logistics & Supply Chain Solution

Smarter Logistics
Conversations.
Faster Deliveries.

Automate shipment updates, customer support, and delivery communication on WhatsApp — in real time, at scale.

Book a Demo Talk to Sales
Total Shipments
12,845
Live Tracking
WhatsApp • Just now
Your package #TRK-892 is out for delivery! 🚚 Track it here: texto.io/t/892
TRK
#TRK-892
Out for Delivery
10:30 AM
TRK
#TRK-891
Delivered
09:45 AM
TRK
#TRK-890
In Transit
09:15 AM

The Communication Challenges in Logistics

Traditional logistics communication is manual, reactive, and disconnected.

High Query Volume

Support teams overwhelmed by repetitive 'Where is my order?' (WISMO) calls and messages.

Manual Follow-ups

Operational delays caused by manual coordination between drivers, dispatchers, and customers.

Poor Visibility

Customer dissatisfaction due to lack of real-time transparency into shipment status.

Overloaded Teams

Support staff spending too much time on low-value tasks instead of complex issues.

Communication Gaps

Missed deliveries and failed attempts due to lack of instant delivery notifications.

How TEXTO Transforms
Logistics Communication

Turn every delivery milestone into a touchpoint for trust and transparency.

Automated Updates

Send instant shipment & delivery status notifications directly on WhatsApp.

Real-time Tracking

Share live tracking links so customers always know where their package is.

Proactive Alerts

Notify customers immediately about delays or exceptions to manage expectations.

24/7 AI Support

Automate responses to common queries like 'Where is my order?' instantly.

Seamless Escalation

Smoothly hand off complex issues from AI bots to human support agents.

Built for Every Logistics Operation

From first mile to last mile, cover every communication gap with automated workflows.

Order Confirmation

Instant confirmation with pickup details as soon as an order is booked.

In-Transit Updates

Regular milestone updates to keep customers informed during the journey.

Out for Delivery

Notify customers when the driver is nearby to ensure successful handover.

Delivery Confirmation

Collect proof of delivery and immediate customer feedback via WhatsApp.

Docs & Invoices

Automate sharing of invoices, PODs, and shipping documents securely.

Support Automation

Handle rescheduling requests and address queries without manual intervention.

Powerful Features Designed for Logistics Scale

Official WhatsApp API

Verified business profile with high-volume messaging limits.

AI Shipment Bots

Intelligent bots trained to answer tracking and status queries.

Bulk Broadcasts

Send operational updates to thousands of customers at once.

TMS & ERP Integrations

Connect effortlessly with your existing logistics software stack.

Delivery Analytics

Track read rates, response times, and customer engagement.

Multi-User Access

Collaborative inbox for support teams across different hubs.

98%
Message Delivery Rate
Industry Leading Reliability
10x
Faster Response Time
Compared to Email/SMS
24/7
Automated Support
Zero Downtime

Why Logistics Businesses
Choose TEXTO

We understand the critical nature of logistics. Every message matters, and delays are not an option.

  • WhatsApp-first logistics communication strategy
  • Proven scale: Handles millions of shipment messages
  • Faster onboarding than legacy logistics systems
  • SOC2 compliant, secure, and enterprise-ready
  • Hybrid model: AI efficiency + Human touch

Real Business Impact

Tangible results driven by automated logistics communication.

70%
Reduction in Customer Queries
100%
Delivery Transparency
3x
Faster Response Times
40%
Lower Support Costs

Ready to Modernize Your
Logistics Communication?

Join logistics leaders using TEXTO to deliver faster, clearer, and smarter customer conversations.

Book a Demo Contact Sales