Smarter logistics conversations. Faster deliveries.
Automate shipment updates, customer support and delivery communication on WhatsApp — in real time, at scale.
The communication challenges in logistics
Traditional logistics communication is manual, reactive and disconnected.
High query volume
Teams overwhelmed by repetitive "where is my order?" (WISMO) messages.
Manual follow-ups
Delays caused by manual coordination between drivers, dispatch and customers.
Poor visibility
Customers frustrated by a lack of real-time transparency into shipment status.
Overloaded teams
Support staff spending time on low-value tasks instead of complex issues.
Communication gaps
Missed deliveries and failed attempts due to no instant notifications.
No engagement data
No visibility into read rates or response times across channels.
How Texto transforms logistics communication
Turn every delivery milestone into a touchpoint for trust and transparency.
Automated updates
Send instant shipment & delivery status notifications on WhatsApp.
Real-time tracking
Share live tracking links so customers always know where their package is.
Proactive alerts
Notify customers about delays or exceptions to manage expectations.
24/7 AI support
Automate answers to common queries like "where is my order?" instantly.
Seamless escalation
Smoothly hand off complex issues from AI bots to human agents.
Docs & invoices
Automate sharing of invoices, PODs and shipping documents securely.
Built for every logistics operation
From first mile to last mile, cover every communication gap with automated workflows.
Order confirmation
Instant confirmation with pickup details as soon as an order is booked.
In-transit updates
Regular milestone updates to keep customers informed on the journey.
Out for delivery
Notify customers when the driver is nearby for a successful handover.
Delivery confirmation
Collect proof of delivery and instant feedback via WhatsApp.
Docs & invoices
Automate sharing of invoices, PODs and shipping documents.
Support automation
Handle rescheduling and address queries without manual work.
Why logistics businesses choose Texto
Every message matters, and delays are not an option. We're built for the critical nature of logistics.
Real business impact
Ready to modernise your
logistics communication?
Join logistics leaders using Texto to deliver faster, clearer and smarter customer conversations.
