Customer Success Stories

See How Companies
Win with TEXTO

Discover how leading brands across industries use WhatsApp automation to drive revenue, reduce costs, and delight customers.

Logistics Global Logistics Co.

Reducing Missed Deliveries by 35% with Automated WhatsApp Alerts

The Challenge

High rate of failed deliveries due to customers not being home.

The Solution

Implemented automated delivery scheduling and real-time location updates via WhatsApp.

Key Results

  • 35% reduction in missed deliveries
  • 20% decrease in support calls
  • 4.8/5 customer satisfaction score

"TEXTO transformed our last-mile delivery operations overnight."

— Head of Operations
E-commerce Fashion Brand D2C

Driving 20x ROI with Personalized Abandoned Cart Recovery

The Challenge

Low email open rates (12%) leading to lost revenue from abandoned carts.

The Solution

Switched to WhatsApp for cart recovery messages with personalized product images.

Key Results

  • 45% cart recovery rate
  • 98% message open rate
  • 20x ROI on spend

"WhatsApp is now our highest performing revenue channel."

— CMO
BFSI FinTech Unicorn

Automating 80% of KYC Queries with AI Chatbots

The Challenge

Support team overwhelmed by repetitive KYC status questions during growth surge.

The Solution

Deployed TEXTO's AI chatbot to handle document collection and status updates.

Key Results

  • 80% automated resolution
  • Zero wait time for customers
  • $50k saved monthly

"We scaled our user base by 3x without hiring a single new support agent."

— VP of Product
EdTech EdTech Platform

Boosting Student Attendance by 25% with Class Reminders

The Challenge

Students missing live classes due to overlooked email notifications.

The Solution

Sent automated WhatsApp reminders 15 minutes before class start.

Key Results

  • 25% increase in attendance
  • Higher course completion rates
  • Improved student engagement

"Simple, effective, and loved by our students."

— Director of Learning
Healthcare HealthCare Plus

Secure Patient Communication & Report Delivery

The Challenge

Slow manual process for delivering lab reports and appointment confirmations.

The Solution

HIPAA-compliant WhatsApp automation for secure report delivery.

Key Results

  • Instant report delivery
  • 60% fewer administrative calls
  • Better patient experience

"TEXTO gave us the security and speed we needed."

— Chief Medical Officer

Want to see results like these for your business?