Frequently Asked Questions

Have questions? We're here to help. Find answers to common questions about TEXTO and WhatsApp Business API.

The WhatsApp Business API is a solution designed for medium to large businesses that want to communicate with customers at scale. Unlike the free WhatsApp Business App, the API allows for advanced automation, multiple users, integration with CRMs, and sending broadcast messages to thousands of customers without getting blocked.
TEXTO is built for high-growth businesses that need reliability and advanced features. We offer a 99.9% uptime guarantee, specialized industry solutions (BFSI, Healthcare, etc.), and a dedicated customer success manager for enterprise plans. Plus, our user interface is designed for ease of use without compromising on power.
Typically, you can get your WhatsApp Business API account approved and running within 24 to 48 hours. The verification process depends on Meta (Facebook), but our team guides you through every step to ensure a smooth approval.
Yes! TEXTO integrates seamlessly with popular tools like Salesforce, HubSpot, Shopify, Zoho, and many more. We also offer webhooks and a robust API documentation if you want to build custom integrations with your internal systems.
Absolutely. TEXTO comes with a drag-and-drop flow builder that lets you create complex chatbots without coding. You can automate FAQs, order tracking, appointment booking, and lead qualification easily.
Yes, we are an official Meta Business Partner and our platform is fully compliant with all WhatsApp Business policies. We also ensure your data is secure with end-to-end encryption and GDPR compliance features.
Yes. We have specific solutions tailored for regulated industries, including features for data masking, audit logs, and compliance with standards like HIPAA (for healthcare) and RBI guidelines (for finance in India).
Our Subscriptions is transparent and based on two components: a platform subscription fee (for access to the dashboard and features) and WhatsApp conversation charges (paid directly to Meta or via us). We have flexible plans for startups, growth-stage companies, and enterprises. Visit our Subscriptions page for more details.

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